Terms of service
A final and binding contract has been concluded between you and [JACK&JONES] when your order has been confirmed by [JACK&JONES]. [JACK&JONES] will send an order confirmation to you by email when the order has been confirmed. The order receipt should be received after the order confirmation
You are only allowed to purchase products in the Online Shop if you are a private consumer, i.e. not a business customer.
[JACK&JONES] reserves the right to prevent persons from shopping via the Online Shop in case of a high number of returns.
- Prices, taxes and delivery
All prices are stated inclusive of VAT and other taxes. The applicable price is the one stated in the Online Shop in respect of the relevant product on the date of placing of the order.
[JACK&JONES] reserves the right to amend any prices incorrectly stated in the Online Shop. Furthermore, [JACK&JONES] reserves the right to amend any prices, taxes and/or other costs stated in the Online Shop at any time, e.g. due to changes in VAT rates or other public fees and charges, increased costs or as a result of the general development in retail prices.
When ordering goods in the Online Shop an amount will be added in payment of shipping costs:
- Click & Collect/Pick up at store: 00 JOD
- Home delivery: 3-6 JOD DEPENDS THE AREA
Products ordered via the Online Shop can only be delivered to addresses in [AMMAN].
When ordering goods in the Online Shop it is possible to use the following payment options:
- Credit and debit card (VISA, MasterCard, AMEX, Maestro)
This payment method requires a valid credit or debit card. We reserve the right to check the validity of the card. The amount will be reserved on your card and will be debited after shipment of the goods
This payment method requires a PayPal account, which you will need to log into in the payment process. If you do not have a PayPal account, you can easily set one up for free on their website.
This payment method requires a MobilePay account, which you will need to log into in the payment process in order to approve the payment request.
- Cash on delivery
This payment method, will be completed by and through a third party which is the delivery company
All payments are subject to validation and authorization by both the card issuer/payment provider and us, to maintain security and prevent fraud. We reserve the right to decline certain payment methods and/or refer to a different payment method depending on the circumstances.
Unless you have been informed otherwise, the usual time of delivery from the time of placing the order is:
- Click & Collect/pick up at store: 1 working days.
- Home delivery: 1-2 working days.
[JACK&JONES] is not obliged to deliver goods which are out of stock.
- Return of goods
- As per our policy, there is only exchange no refund
- The goods must be exchanged at [JACK&JONES CITY MALL]. The goods must
be exchanged at one of [JACK&JONES]’s shops in [AMMAN].
- You must exchange the goods without undue delay and no later than 7 days
- You bear all costs of returning the products.
- No exchange for used goods, underwear’s, swimwear’s, accessories.
- All exchanged items must be in its original conditions with its label