Refund policy

  • As per our policy, there is only exchange no refund
  • The goods must be exchanged at JACK & JONES Amman City Mall. The goods must be exchanged at one of JACK & JONES’ shops in Amman.
  • You must exchange the goods without undue delay and no later than 7 days after receiving them.
  • You bear all costs of returning the products.
  • No exchange for used goods, underwear, swimwear, or accessories.
  • All exchanged items must be in its original conditions with its label still attached.